f33b's Privacy Policy

1 Introduction & Scope

f33b ("we", "our", "platform") is an online casino and sports betting service operated for users in Bangladesh. This privacy policy explains what information f33b collects during any transaction or interaction with you, how that information is used, and how well we keep your information protected.

This policy applies to the f33b website, mobile browser version, and all of our digital services. By creating an account on our platform or using our services, you are considered to have fully read and accepted the terms of this privacy policy. This policy is linked to our Terms & Conditions and applies together with them.

If you have any questions about anything on this page, contact our support team directly: [email protected] — we are available 24/7 in Bengali and English.

2 Information We Collect

f33b collects information from three main sources — directly from you, automatically through your use of the platform, and through third parties.

2.1 Information You Provide Directly

• Identity information: Full name, date of birth, national ID number (for identity verification).
• Contact information: Email address, phone number.
• Financial information: bKash, Nagad or Rocket account numbers, bank account details — only for processing deposits and withdrawals.
• Security information: Password (stored in encrypted form) and security questions.

2.2 Automatically Collected Information

• Device & session information: IP address, browser type and version, operating system, device identifier.
• Usage data: Which pages you visited and for how long, which games you played, bet amounts and times, win/loss history.
• Cookies & tracking: Session cookies, preference-saving cookies, and security verification tokens. Details on cookie management are provided in the section below.

2.3 Information Received from Third Parties

• Transaction confirmation information from payment providers (bKash, Nagad, Rocket, banks).
• Verification results from identity verification services.
• Relevant risk signals from fraud prevention partners.

3 Purpose of Using Your Information

f33b uses your information only for the following legitimate purposes:

• Account management: Creating accounts, verifying identity, ensuring login security, and keeping your profile up to date.
• Financial transactions: Processing deposits and withdrawals via bKash, Nagad, Rocket or bank transfer, and maintaining transaction history.
• Service improvement: Personalising the gaming experience, resolving technical issues, and testing new features.
• Security & fraud prevention: Detecting suspicious activity, protecting accounts, and enforcing the ban on multiple accounts.
• Responsible gaming: Identifying potentially problematic behaviour and arranging appropriate support, and implementing the responsible gaming policy.
• Communication: Sending important account notifications, security alerts, transaction confirmations, and providing customer support.

We do not sell or rent your personal information to any third party for marketing purposes.

4 Data Storage & Security

4.1 Data Retention Period

f33b stores your information throughout the active account period, and after account closure it may be retained for a defined period as required by applicable legal obligations, dispute resolution, or fraud investigation. Financial transaction records are retained for the period set by the relevant regulations.

4.2 Security Measures

f33b uses industry-standard technology to protect your information:

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password hashing: Passwords are never stored directly — only encrypted hashes are kept.
• Two-factor authentication (2FA): Two-factor authentication option for account security.
• Restricted access: Only authorised staff directly involved in operating the service can access the necessary information.
• Regular security reviews: Regular security audits are conducted to identify system vulnerabilities.

However, no transmission of information over the internet is entirely risk-free. We strive to ensure the highest level of protection, but a complete guarantee of security is not possible.

5 Data Sharing & Disclosure

f33b does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

5.1 Service Provider Partners

Trusted third-party services are used to carry out core operations such as payment processing (bKash, Nagad, Rocket, banks), identity verification, and fraud prevention. These partners receive only the information needed to provide the specific service and are bound by confidentiality agreements.

5.2 Legal Obligations

If f33b is legally required to disclose information as part of a court order, government investigation, or any other legitimate legal process, f33b will comply with that order. Where possible, we will notify you about this.

5.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. We will notify users appropriately before any such change.

6 Cookies & Tracking Technologies

f33b uses cookies to keep the website functioning properly and to improve the user experience.

6.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions, security verification, and basic site functionality. These cannot be disabled.
• Functional cookies: For remembering language preferences, layout settings, and other personal preferences.
• Analytical cookies: For analysing website usage statistics to improve our service. This information is stored in aggregated and anonymised form.

6.2 Cookie Controls

Modern browsers provide options to control cookies. You can go into your browser settings and disable non-essential cookies. However, disabling essential cookies may cause some services to not function correctly.

7 International Data Transfers

Some of f33b's service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. We ensure that appropriate safeguards are maintained for any international transfer — such as data processing agreements and quality security protocols.

8 Children's Privacy

f33b services are for people aged 21 and over only. We do not knowingly collect information from anyone under the age of 21. If it comes to our attention that a minor has registered on our platform, that account will be closed immediately and the related information will be securely deleted.

9 Marketing Communications

If you agree to receive promotional emails or notifications from f33b, we will inform you about new offers, bonuses, and platform updates. You can opt out of marketing communications at any time — by clicking the "unsubscribe" option in an email or by contacting [email protected] directly. Please note that even if you stop marketing communications, important account and transaction notifications will continue to be sent.

10 Third-Party Links & Services

The f33b platform may reference some third-party services. These third-party websites or services have their own privacy policies and f33b is not responsible for their data practices. Payment services such as bKash, Nagad, or Rocket are governed by their own privacy policies.

11 Automated Decision-Making

f33b uses automated systems for fraud prevention and risk assessment. These systems can detect unusual activity and impose certain restrictions on an account. If you believe an automated decision has unfairly affected you, contact [email protected] directly and request a human review.

12 Responsible Gaming & Data

f33b analyses information about your gaming patterns to effectively provide responsible gaming tools. On our responsible gaming page you will find deposit limits, session limits, and self-exclusion options. These tools help keep your gaming experience safer and more enjoyable.

If we notice through data analysis that a user's gaming behaviour is potentially becoming harmful, we may proactively provide support information.

13 Policy Changes

f33b may update this privacy policy from time to time. If any significant changes are made, we will post a notice on the website and, where possible, notify registered users by email. Continuing to use the platform after a change means you have accepted the updated policy.

If you have difficulty understanding any part of this privacy policy or have any questions, contact our support team — we are with you 24/7.

14 Contact & Complaints

For any questions, comments, or requests to exercise data rights relating to this privacy policy, contact us through the following:

• Email: [email protected]
• Live Chat: 24/7 directly via chat in Bengali and English.

After receiving your request, we will verify your identity and respond as soon as possible, generally within 30 business days. For complex requests, this timeframe may be somewhat longer.

If you believe we have not handled the storage and use of your information with proper care, you may first try to resolve the matter directly with us. f33b always takes user concerns seriously.